Terms of Service

These Terms of Service ("Terms") govern your use of the Lettr platform operated by Lettr Pty Ltd (ABN pending) ("Lettr", "we", "us"). By accessing or using our platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Lettr platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the platform.

2. Account Registration

You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information during registration and keep your account information up to date.

3. Platform Use

Lettr provides a digital platform connecting tenants with landlords and property managers. We facilitate property listings, rental applications, tenant screening, and property management workflows. Lettr is not a real estate agent and does not provide real estate advice.

4. Listings & Applications

Landlords are responsible for the accuracy of their property listings, including descriptions, images, pricing, and availability. Tenants are responsible for the accuracy of information provided in rental applications. Lettr does not guarantee the accuracy of any listing or application information.

5. Payments & Fees

The Lettr platform is free for tenants. Landlords and property managers may be subject to subscription fees as outlined on our Pricing page. Payments are processed securely through Stripe. Lettr does not store your payment card details.

6. AI Screening Disclosure

Lettr uses artificial intelligence to generate tenant compatibility scores. These scores are advisory only and do not constitute a recommendation or guarantee. Landlords retain full discretion over tenant selection. Tenants may request a human review of any AI-generated assessment. The AI screening process does not discriminate based on race, gender, religion, disability, or any other protected attribute under Australian law.

7. Intellectual Property

All content, features, and functionality of the Lettr platform — including text, graphics, logos, software, and design — are owned by Lettr and protected by Australian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.

8. User Conduct

You agree not to use the platform for any unlawful purpose, submit false or misleading information, harass or discriminate against other users, attempt to circumvent security measures, scrape or automatically collect data from the platform, or interfere with the proper functioning of the platform.

9. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, Lettr shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability shall not exceed the amount paid by you to Lettr in the twelve months preceding the claim.

10. Disputes & Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales. We encourage users to contact us first to resolve any disputes informally before pursuing legal action.

11. Termination

We may suspend or terminate your account at any time if you violate these Terms or engage in conduct that is harmful to the platform or other users. You may delete your account at any time through your account settings. Upon termination, your right to use the platform ceases immediately.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the platform. Your continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms, please contact us at legal@lettr.com.au or visit our Contact page.