Terms of Service

These Terms of Service (the "Terms") form the agreement between you and Lettr Australia Pty Ltd · ABN 57 695 994 202 ("Lettr", "we", "us") for your use of lettr.com.au and any associated service (collectively, the "Platform").

By creating an account or using the Platform, you confirm you have read these Terms, our Privacy Policy, and our Cookie Policy, and you agree to be bound by them. If you don't agree, you must not use the Platform.

1. What Lettr is — and isn't

Lettr is a digital marketplace that connects landlords and tenants in Australia. We provide tools to list properties, screen applicants, sign leases, and collect rent.

Lettr is not a licensed real estate agent under any Australian state or territory law. We do not negotiate on your behalf, do not represent any party in a transaction, do not appraise property value, do not provide investment advice, do not hold trust money, and do not act as a property manager. Where state law (for example the NSW Property and Stock Agents Act 2002) requires those activities to be performed by a licensed agent, you remain solely responsible for compliance.

2. Eligibility and accounts

You must be at least 18 years old and have legal capacity to enter into binding contracts. By creating an account, you confirm that the information you provide is accurate and complete and you will keep it up to date.

You are responsible for maintaining the security of your account credentials and for all activity under your account. Tell us immediately at security@lettr.com.au if you believe your account has been compromised.

3. Listings, applications, and the rental relationship

Landlords are responsible for the accuracy of every listing — address, description, condition, photos, weekly rent, bond, availability, and any applicable disclosures under state tenancy law. Lettr does not verify these details and accepts no responsibility for inaccuracies.

Tenants are responsible for the accuracy of every application — employment, income, rental history, references, occupants, pets, and any supporting documents. Knowingly false information may be grounds for application rejection, tenancy termination, and legal action.

Lettr facilitates introductions and document exchange. The actual tenancy agreement is between the landlord and the tenant. Once signed, that agreement is governed by the residential tenancies legislation of the relevant Australian state or territory (for example, the NSW Residential Tenancies Act 2010). Lettr is not a party to that agreement.

4. AI tenant screening

Our AI screening tool generates a compatibility score (0–100) based on declared income, employment, rental history, references, and the screening criteria the landlord has set. The score is advisory only. The landlord makes the final decision and bears responsibility for it.

The AI does not consider race, ethnicity, religion, gender identity, sexual orientation, age (beyond the platform's 18+ requirement), marital status, family composition, disability, or any other attribute protected under the Racial Discrimination Act 1975, Sex Discrimination Act 1984, Disability Discrimination Act 1992, Age Discrimination Act 2004, or equivalent state legislation.

Tenants may request a human review of any AI-generated assessment within 14 days of receiving it by emailing privacy@lettr.com.au. Landlords using the AI score in their decision-making remain responsible for ensuring their final selection complies with all applicable anti-discrimination law.

5. Fees, billing, and refunds

The Platform is free for tenants. Landlords may subscribe to paid plans as set out on our Pricing page. Subscription fees are billed monthly in advance, in Australian dollars, including GST where applicable.

You can cancel anytime from your account settings. Cancellation takes effect at the end of your current billing cycle; we don't pro-rate refunds on partial months. Where the Australian Consumer Law (ACL) provides a non-excludable consumer guarantee (for example, that a service will be provided with due care and skill, fit for purpose, and within a reasonable time), you have the rights and remedies set out in the ACL, which these Terms do not exclude or limit.

Bond and rent transactions are processed through Stripe Connect. By onboarding to receive payments, landlords agree to Stripe's Connected Account Agreement in addition to these Terms. Lettr does not hold trust money — Stripe holds funds in transit and disburses them according to the schedule we configure with you.

6. Acceptable use

You must not:

• Use the Platform for any unlawful purpose
• Submit false, misleading, or fraudulent information
• List a property you don't own or aren't authorised to lease
• Discriminate against applicants on protected grounds (see §4) or post listings that exclude tenants on those grounds
• Harass, threaten, defame, or abuse other users
• Circumvent our security, rate-limiting, or account-verification measures
• Scrape, copy, or republish listing data without our written permission
• Upload malware, run automated bots, or otherwise interfere with the Platform
• Attempt to deal with applicants off-platform to avoid our fees, screening, or payment safeguards

We may suspend or terminate accounts that breach this section.

7. Your content and licence to us

You retain ownership of the content you upload — listings, photos, documents, messages. By uploading, you grant Lettr a worldwide, non-exclusive, royalty-free licence to host, display, transmit, and process that content for the purpose of operating and improving the Platform. You can revoke this licence by deleting the content or your account; we'll stop using it within a reasonable period, save for back-up copies and records we are legally required to keep.

You confirm that you own or have all necessary rights to the content you upload, and that uploading it doesn't breach anyone else's privacy, copyright, or other rights.

8. Lettr's intellectual property

The Platform itself — including text, graphics, logos, software, and design — is owned by Lettr and protected by Australian and international copyright, trademark, and other intellectual property law. We grant you a personal, non-transferable, revocable licence to use the Platform for its intended purpose. You may not copy, modify, reverse-engineer, or create derivative works of the Platform.

9. Service availability and changes

We aim to keep the Platform available and working well, but we don't guarantee uninterrupted service. We may update, suspend, or discontinue features at any time. Where a change materially reduces a feature you rely on, we will give you reasonable advance notice.

10. Australian Consumer Law and limitation of liability

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Competition and Consumer Act 2010 (Cth) (which contains the Australian Consumer Law) or any other law that cannot lawfully be excluded.

Subject to those non-excludable rights, and to the maximum extent permitted by law:

• Lettr is not liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Platform
• Our total aggregate liability to you in any 12-month period is limited to the greater of (i) the fees you paid Lettr in that period and (ii) AU$100
• We are not liable for the conduct of other users (landlords, tenants), the condition of properties, or the outcome of tenancies
• We are not liable for delays, downtime, or losses caused by events outside our reasonable control (force majeure)

11. Indemnity

You agree to indemnify Lettr and our staff against reasonable losses, damages, and costs (including legal costs) arising from your breach of these Terms, your unlawful use of the Platform, or your infringement of another person's rights — except to the extent caused by Lettr's own negligence or wilful misconduct.

12. Termination

You may delete your account at any time from your account settings. We may suspend or terminate your account if you breach these Terms, where required by law, or to protect the security of the Platform or other users.

On termination, your licence to use the Platform ends. Provisions that by their nature survive termination — including §§ 7 (content licence), 8 (IP), 10 (liability), 11 (indemnity), and 14 (governing law) — continue to apply.

13. Disputes

Disputes between you and another user (for example, a tenancy dispute between a landlord and tenant) are governed by the relevant residential tenancies legislation. The first port of call is usually the state tribunal — NCAT in NSW, VCAT in VIC, QCAT in QLD, etc. Lettr is not a party to those disputes and isn't empowered to resolve them.

Disputes between you and Lettr — please contact us first at legal@lettr.com.au and we will respond within 14 days. If we can't resolve the issue informally, you and Lettr agree to attempt mediation in good faith before starting court proceedings.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have non-exclusive jurisdiction over any dispute arising from them. This section does not limit any non-excludable consumer right under §10.

15. Changes to these Terms

We may update these Terms from time to time. For material changes — for example, new fees or significant new restrictions — we will email you at least 14 days before the change takes effect, and update the "Last updated" date above. Your continued use of the Platform after the effective date is acceptance of the updated Terms.

16. Contact

For questions about these Terms, email legal@lettr.com.au. For privacy questions, email privacy@lettr.com.au. For everything else, see our Contact page.