Privacy Policy

Lettr Pty Ltd ("Lettr", "we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at lettr.com.au.

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, date of birth, identification documents, employment details, rental history, and references. We also collect property listing information from landlords and property managers.

We automatically collect certain information when you use our platform, including IP address, browser type, device information, pages visited, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

We use your information to provide and improve our services, including processing rental applications, conducting AI-powered tenant screening, facilitating communication between tenants and landlords, processing payments, and sending service-related notifications.

Our AI screening system analyses applicant profiles to generate compatibility scores. This process is transparent — applicants can see the factors that influence their score and request a human review of any automated decision.

3. Sharing & Disclosure

We share your information only as necessary to provide our services. Tenant application data is shared with the landlord or property manager for the specific property applied for. We do not sell your personal information to third parties.

We may share information with service providers who assist in operating our platform (payment processors, cloud hosting, email delivery), subject to confidentiality obligations. We may also disclose information when required by law or to protect the rights and safety of our users.

4. Data Storage & Security

Your data is stored on servers located in Australia. We implement end-to-end encryption for sensitive data, including identity documents and financial information. We use industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, and regular security audits.

5. Australian Privacy Act

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We handle personal information in accordance with these principles and take reasonable steps to ensure the accuracy, security, and lawful processing of your data.

6. Your Rights

You have the right to access, correct, or delete your personal information at any time. You can update your profile information directly through your account settings. To request deletion of your account and associated data, contact us at privacy@lettr.com.au.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.

7. Cookies

We use cookies and similar tracking technologies to improve your experience on our platform. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of the platform after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@lettr.com.au or visit our Contact page.